Concentrix
IT Services and IT Consulting
Job Description
The Telecom Support Engineer II, Call Routing will have a professional background in telephony and/or call routing using the Avaya platform, as well as experience with carrier network provisioning and routing. This position will work with such applications as AT&T Business Direct, AT&T Route IT, Avaya Call Management System (CMS), Avaya Communication Manager, Avaya Site Administration, Sprint’s Customer Control Tool (CCT) and Verizon’s Toll Free Network Manager (TFNM).
- Performs PBX level call flow provisioning and scripting
- Performs carrier network provisioning and routing of toll free numbers
- Provide support and administration of Avaya CMS platform
- Support effective completions of call routing service request
- Supports the problem management process
- Support new projects and initiatives via multiple intake processes
- Maintains accurate routing documentation for each project and client
- Works closely with both our internal and external clients to test/modify calls.
- Interacts with our Carrier service providers (AT&T, Sprint, Verizon, Orange, etc.), Individual will instruct the carriers how to configure call flows/treatments within the carrier, at which point they work with the clients and carriers to ensure the configurations are done correctly.
Location:
CAN, NS, Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
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To apply for this job please visit apply.concentrix.com.
