Associate MDR Analyst

Description

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

Malwarebytes is looking for…

We want somebody with a real passion of defending the cyberworld. You’ll be part of a team providing professional cybersecurity services for Malwarebytes customers, helping to defend and remediate against all manner of cyber threats. It’s more than a job, it’s a mission.

Malwarebytes MDR Associate Analysts detect, contain, and remediate advanced threats to protect our customers. You will be primarily focused on real-time incident detection, validation, remediation, and reporting.

What You’ll Do

• Support 24/7/365 Managed Detection and Response efforts:
  • Monitor and analyze log data and/or alerts generated by Malwarebytes security technologies in real-time; escalate and report validated security incidents to our customers.
  • Investigate and validate alerts.
  • Handle incidents as defined in playbooks and standard operating procedures and advise our customers on remediation actions.
  • Escalate difficult or complex issues to more experienced staff, as appropriate.
  • Prepare incident reporting for customers outlining the threat, its characteristics, and possible remediation activities.
  • Provide peer review for incident reporting.
• Manage and track customer issues and requests.
• Identify opportunities for process improvement.
• Handle situations in a productive and professional manner.

Skills You’ll Need To Have

• Bachelor’s Degree required in Cybersecurity, Computer Engineering, Information Security, Computer Science, or a related technical discipline (or 2+ years of related experience).
• Ability to be self-directed, taking initiative and executing tasks independently.
• Some knowledge of Windows, MacOS and Linux environments.
• Understanding of IP networking, IT security and network security fundamentals.
• Excellent verbal and written communication skills and collaborative attitude.
• Ability to work in a team-oriented, collaborative environment with a high level of analytical and problem-solving abilities.
• Customer service and interpersonal skills.
• Ability to maintain confidentiality with sensitive data.