Head of Analytics

Our company is a leading provider of cloud contact center solutions that enable businesses of all sizes to deliver exceptional customer experiences. Our innovative platform offers a full range of features and capabilities, including intelligent routing, IVR, call recording, analytics, and more. We are growing rapidly and expanding our global footprint, and we are looking for a talented Sales professionals to help us expand our client base.

Head of Analytics

You will serve as the main business intelligence source, helping drive the company’s growth by providing data-driven insights for business and platform optimization.

Main responsibilities:

• Lead and empower the analytics team (3-4 members) to create exceptional data results.
• Support the day-to-day business by creating custom and recurring reports, enabling business decisions to be made.
• Collaborate with internal data providers to enhance data availability and usability. Includes creating requirements, test plans and data validation.
• Define business-critical reporting models, metrics and analyses that drive the business forward.
• Ideally, aggregate information from disparate reporting sources into a coherent, consistent framework to provide a holistic Next Best Action reporting.

What we need:

• Bachelor’s degree specifically in Computer Science, Engineering, Finance, Analytics or a related field.
• At least 3 years of previous working experience in IT and/or Telco industry in Data Analyst, Data Scientist or Data Engineer role
• Fluency in Python and SQL for data analysis
• Strong attention to detail and the ability to focus accurately and thoroughly on multiple simultaneous research tasks.
• Analytical skills and track record of deriving business insights from data.
• Proven ability to work with cross-functional teams across all levels of the organization to optimize business results.
• Fluent English.

What we offer:

• Competitive compensation and benefits package
• Exposure to an international customer base
• Nicely-located office job in Cyprus/Larnaca
• Top-notch work equipment
• Medical/Life insurance plan
• Lunch delivery
• Flexible working schedule